Service scope
Inquiry journey planning
Follow a potential inquiry from the first useful page to a real owner who can act on it.
What a useful scope includes
- Define the audience, offer and acceptable inquiry fields.
- Identify the durable record and the person responsible for follow-up.
- Separate storage, notification, delivery and owner retrieval.
- Agree on retry, duplicate prevention and failure recovery before activation.
A practical review question
Can the owner retrieve one durable request after a retry without receiving duplicate notifications?
Set the boundary
The contact page links to the existing enquiry service. Chat does not create or deliver a lead.
Agree on the deliverables, responsibilities and review process before work begins.