Service scope
Reputation information
Help a business understand feedback without manufacturing praise or hiding legitimate criticism.
What a useful scope includes
- Identify the channels the business actually monitors.
- Define who may respond and when specialist review is needed.
- Keep public responses free of private customer details.
- Use attributable, permitted evidence when presenting testimonials.
A practical review question
Could a reader distinguish a real customer review from a marketing claim or illustrative example?
Set the boundary
No review posting, request campaign, removal promise, rating guarantee or account action is enabled.
Agree on the deliverables, responsibilities and review process before work begins.